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Frequently asked questions

Is electricity guaranteed?

Yes. A generator takes over automatically during power cuts: lights, air conditioning, fridge and Wi-Fi keep working.

Is there water all the time?

Yes. The residence has its own high-pressure borehole: water is available 24/7, even when the public network is down.

Is Wi-Fi included?

Yes, unlimited Wi-Fi is included in every stay – ideal for remote work and video calls. A TV with Fire TV gives access to channels and streaming from around the world.

How do I book and pay?

Book directly on our booking page or message us on WhatsApp at +41 76 543 70 21. A 50 % deposit confirms the booking (Orange or MTN Mobile Money, bank transfer, card when available); the balance is paid on arrival.

Is there a security deposit?

Yes, a deposit of 100,000 FCFA is paid on arrival and refunded within 48 h after the check-out inspection.

What are check-in and check-out times?

Check-in from 2 pm, check-out by 12 noon. Arriving late? Just let us know in advance: the residence is guarded 24/7 and our manager will arrange your welcome.

Can I cancel?

Yes – cancellation is free up to 72 h before arrival and you can change your dates free of charge. See our terms for details.

Are pets allowed?

Yes, pets are welcome. Please let us know when booking; you remain responsible for cleanliness and any damage.

Can I smoke or have a party?

Smoking is not allowed indoors but is allowed on the balcony. Parties and events are not allowed, out of respect for the neighbours.

Is cleaning included?

End-of-stay cleaning is included, as well as bed linen and towels. Daily cleaning and grocery shopping before your arrival are available as options.

Do you have rates for long stays?

Yes: 10 to 15 % off from 7 nights, and 25,000 FCFA per night from 30 nights, i.e. about 750,000 FCFA per month for the whole apartment.

Where are the apartments?

In Bonamoussadi (Douala), in a fenced compound guarded 24/7, 10 minutes from the Parcours Vita and Santa Lucia. The exact address is sent after your booking is confirmed.

Another question? WhatsApp us